Refund & Return Policy
At UMW, we care about your satisfaction. If you're not fully happy with your order, we're here to help. Please read our policy below:
Returns
You can request a return within 7 days after receiving your item.
To be eligible for a return:
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The item must be unused and in its original condition.
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It must be in the original packaging.
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You’ll need the receipt or proof of purchase.
Return Shipping Fee
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If the return is caused by the customer (e.g. you ordered the wrong item, changed your mind), you will be responsible for the return shipping cost.
The exact fee depends on the shipping company you choose. -
If the return is due to our mistake (e.g. wrong item sent, item damaged on arrival), we will cover the return shipping fee.
Refunds
Once we receive and inspect your return, we’ll notify you of the approval status.
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If approved, your refund will be processed within 5–10 business days to your original payment method.
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Please note: Shipping fees, taxes, and handling charges are non-refundable unless the return is due to our error.
Non-returnable items
The following items cannot be returned:
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Customized or personalized products
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Items marked as final sale
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Used or damaged items not caused by our error
How to start a return
To begin a return, please contact us at info@umw.top with your order number and the reason for return.
We’ll guide you through the next steps.